carrus.io (hereinafter “carrus.io”), is a matching platform that connects career coaches to people seeking career and professional advice.
Providing personal information is optional; however, Users opting not to share such information may not be allowed access to certain features of the carrus.io Website. Users are responsible for filling in correct and truthful information, and are thus responsible for any actual or potential economic or legal lawsuit against carrus.io, should this occur as a consequence of their wrongdoing or mismanagement of their profile. User accounts are for personal use and may not be used by, assigned, or otherwise transferred to any other person or entity. Users are responsible for the security of their password and will be solely liable for any use or unauthorized use of said password.
Our Users’ privacy is of paramount importance to us. We therefore strive to be transparent about how we collect, use and share information about you. We endeavour to provide you with the highest standards of security for any personal information you submit to us.
1. User Information That We Collect
1.1 carrus.io Account Information
In order to provide our services, we collect information about you when you register for an account through the carrus.io Websites, as well as when you update or modify your profile. We keep track of your profile and settings selections within the carrus.io Websites.
Specifically, in order to register for an account, you will need to submit the following information:
Further to the above, you can submit additional profile information via “My Account”. This additional optional information may include:
You can select to register for an carrus.io account, log in or enhance your profile via your Facebook profile. By doing so, you are asking Facebook to send us registration information from your Facebook profile. We treat that information as we do any other information you give us when you register or log in.
1.2 carrus.io Websites usage information
We collect information about your activity on our services, for example, the date and time you registered, date and time you logged in, your favourite coaches, requests and forms that you have filled in across the website.
1.3 Device and Connection Information
We collect information about the device(s) with which you access the carrus.io Websites and services. This device information includes your connection type and settings when you access the carrus.io Websites or use our services. We may also collect information through your device(s) about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.
1.5 Facebook visitor action pixels
We use the “visitor action pixels” from Facebook Inc on our websites. This tool allows us to understand and deliver ads and make them more relevant to you. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads here.
2. How We Use the Information We Collect
We collect and use your information in order to be able to deliver and improve our services. Additionally, we use your information to help keep you safe from fraud and to provide you with localised (but not personalised) advertising that may be of interest to you.
More specifically, we use the information we collect for the following:
Administering your account and providing our services to you:
We use information about you to provide our services to you, including authenticating you when you log in, providing customer support, and operating and maintaining our services.
Research and development:
We are always looking for ways to make our websites and services better, smarter, more efficient, more secure and more useful to our Users. We use collective learnings about how Users use our websites and services, and feedback provided directly to us, to troubleshoot and identify trends, usage, activity patterns and areas for improvement. We may occasionally conduct research and analysis of Users’ behavior to improve our websites content and services.
Communicating with you about our services:
We use your contact information to send communications via email and within our services, including our Newsletter. These communications are aimed at driving engagement and maximizing what you get out of the services and may include information about new features, survey requests, newsletters, and events. We may also communicate with you about new product offers, promotions and contests. You may opt out of these communications by using the “Unsubscribe” option that can be found within the communication itself.
Safety and security:
Ensuring legal compliance:
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory requirements and disclosures in connection with the acquisition, merger or sale of a business.
3. Legal bases for processing
To process your information as described above, we rely on the following legal bases:
– We need it for you to be able to fully access the carrus.io Websites and services, including operating and protecting the safety and security of the services;
– It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
– We need to process your data to comply with a legal obligation.
4. With Whom and How We Share Certain Information We Collect
4.1 Links to Third Party Sites
4.2 Legal Compliance and Enforcement of Rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
– Comply with any applicable law, regulation, legal process or governmental request, including meeting national security requirements;
– Enforce agreements policies and terms of service;
– Protect the security or integrity of our websites and services;
– Protect our Users or the public from harm or illegal activities;
– Respond to an emergency which we believe in good faith requires us to disclose information to assist in the prevention of a death or serious bodily injury of any person.
carrus.io will never sell, rent or otherwise share information about you to advertisers or any other third parties other than those described above.
In all cases where information is shared with any third party, carrus.io strictly limits use of the information shared to the purposes described above.
5. Information Storage and Security
We work hard to protect our Users from unauthorized access to, or alteration, disclosure or destruction of, your personal information. Our data hosting service providers are based in the US and the Netherlands.
While we implement safeguards designed to protect our Users’ information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
6. How Long We Keep Information
We retain your carrus.io account information for as long as your account is active. You may select to cancel your account at any time. After selecting to cancel your account, we implement a safety retention window of thirty (30) days. During this period, account information will be retained, although the account will, of course, not be visible on our services anymore. We will delete or anonymise your information upon deletion of your account (following the safety retention window) unless:
– We must keep it to comply with applicable law;
– There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved;
– The information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security. For example, information may need to be kept to prevent a User who was banned for unsafe behavior or security incidents from opening a new account.
7. Your Rights
We want you to be in control of your information, so we have provided you with the following tools:
7.1 Access and update your information
Our websites and services give you the ability to access and update certain personal information. For example, you can access your profile information using the “My Account” feature.
7.2 Cancel your account
If you no longer wish to use our services, you can cancel your carrus.io account.
7.3 Request that we stop using your information
If you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent. This will not affect any processing that has already taken place at the time.
You can also opt out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request.
7.4 Opt out of communications
You may opt out of receiving promotional communications from us by using the “Unsubscribe” option within each email, or by contacting us, as provided below, to have your contact information removed from our email.
8. carrus.io and Children's Privacy
The carrus.io Websites and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that an individual under the age of 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us as provided below.
10. Contact Us
If you have questions or concerns about how your information is handled, please direct your inquiry to email@example.com or contact us using the address below:
3-1-14 Shibuya-ku, Shibuya